This policy explains how Safari PMS handles cancellation, refund review, and Merchant of Record payment reversals for digital access purchases.
Safari PMS is delivered as a digital software service. Fees shown at checkout are generally billed in advance for the subscription term or order period presented during purchase.
Because access is provisioned digitally, charges are generally non-refundable once account access, subscription access, or digital delivery has been activated, except where required by law or where Safari PMS approves a refund in writing.
Refund requests may be reviewed for duplicate charges, proven unauthorized use, or a confirmed technical failure that prevented the customer from receiving the purchased access during initial delivery.
If a refund is approved, it will be returned to the original payment method used for the purchase. Processing times depend on the payment method, issuing bank, and Merchant of Record workflow.
To request a refund, contact us promptly after the charge and include the purchase email, invoice or receipt details, the reason for the request, and any evidence that the purchased access was not delivered as promised. Refund requests should be raised as early as possible and, where practical, within 30 days of the original charge.
Where Dodo Payments acted as Merchant of Record, refunds may be processed through Dodo Payments and remain subject to checkout terms, payment network rules, fraud review, and applicable law.
Refund and billing requests can be sent through the public contact form on this website, by email to omerkunul@gmail.com, or by phone at +90 531 508 01 27.
You may cancel future renewals at any time before the next billing cycle begins. Cancellation stops future billing but does not automatically create a refund for the current paid period unless the refund criteria in this policy or applicable law require it.
If a plan or order form states a different cancellation or renewal rule, the checkout or signed order terms control for that purchase.
This policy is part of the purchase record used for billing support and dispute review. We may rely on order records, login timestamps, provisioning logs, workspace activity, and support communications to review refund or chargeback claims.
Nothing in this policy limits non-waivable consumer rights under applicable law or overrides card network dispute procedures.