Front desk
“Who arrives today and still owes a deposit?”
Searches reservations, prepares check-in and previews checkout before anyone touches the folio.
What you can ask
Each part of the hotel has its own set of tools. The agent only sees the ones that fit the task, so it reasons with context and never wanders into unrelated work.
“Who arrives today and still owes a deposit?”
Searches reservations, prepares check-in and previews checkout before anyone touches the folio.
“Block 208 until Friday for the bathroom repair.”
Works with room types, room status and blocks, kept apart from reservations and housekeeping.
“Refund the late check-out fee for room 305.”
Reads folios and prepares payments, refunds, voids and adjustments as separate, recorded actions.
“Has Mrs. Kaya stayed with us before?”
Brings up the guest profile, past stays, preferences and whether ID checks are complete.
“Invite Elif to housekeeping as a supervisor.”
Invites users and checks roles and permissions inside the hotel they belong to.
“Close Deluxe on Booking.com for the weekend.”
Reads what the OTAs see, previews the change, waits for approval and checks the result.
How a change happens
The agent never writes to the hotel on its own. Every request goes through the same path, and the slow, careful parts are the ones Safari does for you.
Read
Looks only at the hotel and role you are signed in with.
Check
Confirms the request is valid and you are allowed to do it.
Preview
Shows exactly what will change before it changes.
Approve
A person confirms anything that moves money or rooms.
Apply
Safari makes the change once, even if the request is retried.
Verify
Reads the result back and compares it with the preview.
Record
Who asked, who approved and what changed goes to the audit log.
Any language on your team
The agent answers in the language you wrote in, while room numbers, dates and amounts stay exactly as they are in the PMS.
The agent can only ask Safari to do something. Permissions, hotel scope, validation and the audit record are enforced by the PMS, not by the model.
Cards and suggestions belong to the workflow on screen, so adding a room never shows you someone else’s reservation.
Every agent change runs against fixed scenarios for language, scope, payments and guest privacy before it ships.
We will show Safari Agent on your own rooms and reservations, with your team’s roles and approvals.